NuromBoard Paid Plan Terms
Effective date: November 9, 2026 · Last revised: November 9, 2026
1. Parties and sales channels
NuromBoard is operated by LuLu, trading as NuromBoard. Notice address: Shanghai, China. Support: support@nurom.app. These terms supplement the Terms of Service.
For web purchases, checkout is hosted by Dodo Payments, which acts as Merchant of Record (MoR): it is the seller for the payment transaction, calculates/collects applicable transaction taxes, and issues the receipt under its checkout terms. NuromBoard supplies the software service and activates entitlements after payment confirmation. Dodo is not merely a payment gateway collecting on our behalf.
Before paying on Dodo’s hosted checkout, you should see that the order process is conducted by Dodo Payments as online reseller and Merchant of Record. Dodo’s policies apply to the sale:
- Dodo Payments Privacy Policy
- Dodo Payments Buyer Terms (or the Buyer Terms link shown on checkout)
Card statements for Dodo purchases commonly appear with a descriptor beginning with DODOPAY (followed by merchant branding). For Apple in-app purchases, Apple’s store purchase, billing and refund rules apply instead of Dodo.
2. Current web catalog (Dodo one-time products)
The overseas website currently sells Team Space seat plans as one-time Dodo products (not Dodo recurring subscriptions). Marketing labels such as “monthly” or “yearly” describe the access duration you receive after a single payment; they do not mean automatic renewal unless a future offer expressly says so and you authorize it.
| Plan | Access term after payment | List price / seat (USD) | Included AI credits / seat (current catalog) |
|---|---|---|---|
| AI Starter | About 1 month (≈30 days) | $15.90 | 5,000 |
| AI Starter | About 1 year (≈365 days) | $120.00 | 5,000 |
| AI Business | About 1 month (≈30 days) | $29.90 | 10,000 |
| AI Business | About 1 year (≈365 days) | $240.00 | 10,000 |
Prices shown on the NuromBoard pricing page are per seat and generally exclusive of local VAT/GST/sales tax unless the checkout expressly shows a tax-inclusive total. Dodo adds applicable tax based on billing location. The quantity charged equals the seat count you select (at least the current team-member count). Keep your receipt and order identifier.
A fixed-term purchase ends when that term ends unless you buy again. No trial conversion and no automatic recurring charge are enabled for the current Dodo catalog. Do not infer auto-renewal from the words “monthly” or “yearly” alone.
3. Fulfillment, renewal and account deletion
After Dodo confirms payment, NuromBoard activates the purchased Team Space entitlement (seats, plan tier, included credits and term) on the selected workspace. Activation depends on a successful payment webhook/confirmation; if access does not appear, contact support@nurom.app with your account email and order ID.
Because current web offers are one-time fixed terms, there is no Dodo subscription portal cancellation step for those purchases: nothing renews automatically. If a future recurring Dodo subscription is offered, cancellation will use the seller’s customer portal or the method disclosed at checkout, and this section will be updated before that offer goes live.
Deleting a NuromBoard account does not by itself change a completed Dodo sale or create a refund. Export needed content before closing an account. We will assist with entitlement and refund questions and will not use account deletion to deny mandatory consumer rights.
4. Refund requests and remedies
For a Dodo purchase, contact NuromBoard support (support@nurom.app) and/or the Dodo support channel on your receipt. Provide your account email, order ID, purchase date and reason; never send a full card number or security code. Dodo, as MoR, processes payment refunds under applicable law and its transaction terms, with our assistance on product and usage facts. For Apple purchases, request refunds through Apple; contact us for entitlement problems.
Unauthorized or duplicate charges, failure to supply purchased access, and material nonconformity should be reported promptly. We will investigate and provide or coordinate remedies required by law, which may include repair, resupply, price reduction or refund. No blanket “all sales final” rule or AI-credit usage rule overrides those rights. An internal credit adjustment is not automatically a substitute for a legally required money refund.
Goodwill change-of-mind window (in addition to mandatory rights). For current Dodo one-time Team Space purchases, within 14 days after successful payment you may request a refund if the paid entitlement has not been put to material use—for example, purchased seats have not been used for team collaboration on that paid plan, and included AI credits for that purchase have not been consumed. Email support@nurom.app with your order ID; we will review and, where the request qualifies, ask Dodo to process the refund. If entitlements have been used, change-of-mind refunds are not guaranteed; statutory remedies still apply where required. We do not guarantee bank settlement timing; approved refunds normally return via the original payment method subject to seller/payment-network timing and any exchange-rate effects.
5. Regional consumer rights
| Region | Applicable treatment |
|---|---|
| EEA and United Kingdom | Consumers may have a 14-day withdrawal right for qualifying distance contracts, subject to exceptions for digital content and services. Checkout typically leads to prompt activation of access. We do not claim that a general terms checkbox alone waives withdrawal rights. If you are an EEA/UK consumer, contact us promptly after purchase; we will not refuse remedies that applicable law requires solely because access has begun. Conformity and other mandatory remedies remain. As EU/UK volume grows, we may add explicit immediate-performance and withdrawal-waiver confirmations at checkout where legally appropriate. |
| Australia and New Zealand | Nonexcludable consumer guarantees and remedies apply where applicable. A commercial refund restriction does not remove these rights. |
| United States and Canada | Applicable state/provincial rules on disclosures, digital services and statutory refunds prevail. Current web offers are not automatic-renewal subscriptions; if recurring plans are introduced later, applicable auto-renewal disclosure and cancellation rules will apply. |
| Other regions | Local mandatory cancellation, refund, digital-service and tax rights remain available. Global availability does not create a single worldwide “no refund” rule. |
6. Taxes, invoices and currency
For Dodo sales, Dodo calculates, collects and remits applicable transaction taxes (such as VAT, GST or sales tax) in its MoR capacity. Checkout and the seller’s receipt identify amounts and seller details. Provide an accurate billing country and any eligible business tax identifier before payment. Do not assume a marketing price on nurom.app includes every local tax unless checkout shows a tax-inclusive total.
Contact Dodo for invoice corrections, tax documentation or refund credit notes when it is the seller of record; NuromBoard can help match the order. Apple handles documentation under its channel rules. Bank foreign-exchange or cross-border fees are separate. The MoR arrangement does not remove the operator’s own tax or other independent obligations.
7. Credits, seats and service changes
AI credits measure usage inside NuromBoard and are not cash, deposits or investments. For the current Team Space catalog, included credits per seat follow the table in section 2 and are fulfilled by NuromBoard after payment (not as a separate Dodo “credits” product). Credit balance expiry follows the paid entitlement period when an expiry timestamp is set for that purchase.
Seat count must cover current members of the selected Team Space (including the creator). Increasing seats requires an additional purchase for the needed seats under the offer then available. Mid-term seat reduction, failed-AI-request credit restoration and proration rules are not guaranteed unless disclosed for that offer at checkout; statutory refund rights still apply where required.
Credits or usage do not guarantee a particular AI result or unrestricted rights in generated material. If purchased access is not delivered or the service is discontinued during a paid term, contact support for resupply or any legally required proportionate refund. Terms cannot be changed retroactively to eliminate an existing refund claim.
8. Governing law and contact
The service-use agreement follows the governing-law section of the Terms of Service (laws of the People’s Republic of China, with consumer protections as applicable). Dodo’s buyer terms govern the payment sale where they apply as MoR. Mandatory consumer rights and available local courts remain unaffected. For billing or entitlement questions, email support@nurom.app.