This page handles complaints and reports directly related to the NuromBoard official website, the NuromBoard client, and related on-site services, including illegal and harmful information, infringement leads, account misconduct, and service and rights disputes.
To support platform governance and user rights protection, we prioritise matters directly related to NuromBoard platform content, accounts, and services.
Send your materials through the email address or phone number published on this page. Where possible, prioritise screenshots, links, and account information that can be verified.
Complaints and reports filed under a real name with complete materials enter the review process faster.
After receiving complete materials, the platform completes an initial review within 1 to 3 business days and determines whether the matter falls within the scope of acceptance.
For matters outside the scope of acceptance, we will explain the reason or suggest the appropriate channel.
For accepted matters we start an investigation and, based on the facts, take measures such as removal, blocking, restriction, takedown, account action, or coordination with customer service.
Where complex evidence gathering, cross-party coordination, or judicial cooperation is involved, the handling period may be extended appropriately.
As a rule, we provide the handling result or a progress update through the original submission channel within 15 business days of acceptance.
Where information involves personal privacy, trade secrets, or regulatory requirements, feedback will be disclosed only to the extent permitted by law.
To formally submit materials to the platform, please use the contact details below.